These are the best call center software for your business. Whether you’re looking for help managing inbound calls, outbound calls, automatic dialing, and capturing call center analytics. You need to invest in one of the top call center software programs on the market.
Since there are several options on the market, it can be difficult to choose the best call center software. And, what you end up selecting will largely depend on the needs of your call center. All businesses face a number of communication channels, which can be used for a number of business benefits.
A proper technology that the businesses can use for harnessing the multiple channels of communication, is a Call Center Software. The call center management software, is responsible for streamlining the day to day processes of your call center, which further helps in getting the best performance, out of the team of agents that you have.
It helps in synchronizing the tracking process, manage both the incoming as well as the outgoing calls, and route all the calls to an appropriate agent. It also helps in monitoring, as well as recording the calls for quality assurance. Let’s get started! Here are the 5 best call center software solutions.
1. CloudTalk:
CloudTalk is a cloud-based call centre software. It was designed for sales and customer support teams. The main aim of this phone software is to deliver clear, responsive, and high-quality customer clients. Their 5 star rated customer support team is always ready to help you with any problem.
CloudTalk was designed for small and medium businesses, to easily setup and run virtual phone systems, from all around the world. They can simplify the lives of your sales and customer support teams, with more than 50 advanced calling features.
You can choose from 140 international numbers, and it can be easily integrated with 30 business tools to better fit your needs.
CloudTalk is a cloud-based call center management software, that streamlines communication between team members and clients. Some of its core features include managing inbound and outbound calls, providing personalized support for premium clients, as well as voicemail and interaction recording. It is primarily used for fielding customer calls through automated call distribution.
CloudTalk can be directly integrated with other CRM software, providing agents with more information, so they can be more effective in addressing customer concerns. While offering smooth integration, it provides detailed real-time reports, a user-friendly interface, and high-quality sound and audio.
The system’s call center analytics provides real-time data that enables teams to measure and assess the performance of their interaction with clients. The main benefits of CloudTalk are advanced call center features, intelligent call routing, and quality statistics and monitoring functions. With voicemail features, businesses can create personalized messages and greetings, and when outside of business hours, the system can re-route phone calls, or plan special personalized announcements.
CloudTalk offers key insights through call statistics, that track the quality of your client servicing, through the performance of your call center. You can also get an overview of all your calls, with call monitoring, and know more about each agent’s statistics, to identify top performers through agent reporting.
2. Freshcaller
Freshcaller is an easy to set up, modern call center software. Freshcaller is a cloud-based call center software, built for customer support and sales. It acts as a central hub, for all phone-related activities of an organization, enabling companies to easily launch their phone operations, in a matter of minutes.
By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers, without having to purchase any phone hardware. Used by thousands of businesses, Freshcaller provides key capabilities, such as customizable Voicemails, multi-level IVR system, Smart Escalations, custom Call Center Analytics, Call Recorder, Call Monitoring, Call Conferencing and unlimited concurrent calls.
Freshcaller is a simple product that helps you with almost zero learning for everyone involved. It is like having a solution, where your team does not need training and can start calling immediately. You can start using Freshcaller with a free agent licensing plan.
You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshcaller is ideal to get started.
Top Features :
You’ll see the usual suspects here: call forwarding, setting messages for out-of-office calls, and getting your own dedicated business line. But more stood out upon review. There’s plenty to like here, but the following stood out as the most obvious:
- Multi-level IVR: Ability to have nested IVR’s to give a comprehensive array of options to your callers. Customize how to route your calls when your agents are busy or unavailable. Run a geographically distributed call center across different time zones through our routing options.
- Call Masking: Alter how your phone number appears on your customer’s handsets and endear yourselves by appearing local even with a global support team.
- Call Monitoring and Barging: Supervise all your phone calls real-time with our live dashboard.
Call Recording: Choose to record your phone conversations with your customers. Your recordings will be available forever in your call log page.
3. LiveAgent:
Stay on top of all customer requests and inquiries with LiveAgent. LiveAgent boasts the fastest chat widget on the market, and has over 30 thousand customers. LiveAgent is a fully-featured cloud live chat and helpdesk software.
LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent is an online live chat platform for e-commerce businesses, at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite, or standalone applications.
Unlike many of its competitors, Live Agent is developed to be simple and intuitive, making it an application that is easy to learn, use, and implement. With all the interface elements easily accessible, users should be able to gain mastery of the system in a very short time.
LiveAgent offers a selection of broader customer relationship management applications, such as marketing, and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution, that can scale as small companies grow their customer base, and online services. The software provides a ticket management system of chat messages, emails, phone calls, or messages from other communication channels, between the customer and support staff of the company.
LiveAgent is offered as both web-based software and on-premise installations. The cloud option is priced on a pay-per-user basis, by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.
LiveAgent is high-quality helpdesk software for businesses that want to integrate phone, email, and live chat customer support. The free plan is impressively outfitted, and might be enough for small businesses, while the paid plans aren’t outrageously expensive.
4. JustCall:
JustCall is a cloud-based, multi-device phone system, designed for sales and support teams, JustCall offers the benefits of a multiple-location call center communication system, even if your business has a single, centralized operation, running from one location. JustCall is a cloud-based phone system for remote sales and support teams. The solution supports any device, and allows you to get a phone number in 70 countries, in order to start making or receiving calls locally.
JustCall improves your sales team with auto dialing capabilities, automatically logging call data, increasing sales call volumes, and overall increasing productivity. It improves your support team, through IVR, smart call routing, live call monitoring, and more. Having a local number helps give customers the impression of a native office, and removes customer concerns about additional phone charges.
JustCall contains a useful feature, where you can select and utilize a local phone number for every country your business operates. The software offers a potential solution to those who want to support an international customer base, without having to actually set up shop on location. As a full-fledged phone system, JustCall can be operated via the web, using calls based on the lowest rates available in your area. The system automatically logs calls and messages and integrates with more than 44 popular CRM and helpdesk tools available in the market today.
Just Call’s local number feature provides a cost-efficient way to project a local presence. With a local phone number, customers can feel more secure that your company is firmly in touch with its local customer base.
5. CallHippo:
CallHippo is a cloud-based VoIP phone system, designed to meet the communication requirements of start-ups, and small businesses. Available both as a web app, and a mobile-based application, the solution enables sales, marketing, and support teams to make and receive global calls.
CallHippo allows businesses to buy virtual phone numbers, of more than 50 countries, add users on the same number, and make calls to receivers across the world. Call Hippo’s real-time call analytics tool provides details about callers, calling quality, and time duration, while call recording automatically records calls, and conversations during a campaign, for managers to listen to from their dashboard.
CallHippo is a scalable solution available on a monthly subscription basis, where businesses need to pay only for the number of active users, and the number of virtual phone numbers. The software is an ideal platform for small and expanding businesses, looking to set up sales and support phone numbers, so that they can service their clients better, seize on more business opportunities, and generate more sales.
CallHippo is the perfect partner for small enterprises with a fast growing customer base. The software comes with many features, that allows them to connect, and communicate with their clients, using local phone numbers. CallHippo allows companies to buy local numbers in more than 50 countries, and designate certain numbers to certain departments in a few clicks.
With CallHippo, you don’t need to have a desktop phone for your teams, to fully utilize the software. You can make and receive calls all over the world, from your web browser. Aside from engaging your customers, and prospective clients via a virtual phone system, your team members, and top management personnel can also communicate with each other. This allows for smooth, and friction-free discussion of ideas, debates, and collaboration.
As all calls and related information such as contact details, call history, records, and more are centralized, CallHippo becomes an ideal call management hub for all team members. The software comes with useful features such as call recording, call forwarding, call analytics, voice mails, and more.
